FAQ & Site Info

Terms of Service

A. What is your return policy?

We pride ourselves in quality clothing and exceptional customer service. We hope that you love your 18Forever FASHION buys, however if for whatever reason you wish to return items, we are happy to give you a full refund or exchange the items for something suitable for you. When returning items, please ensure all returning items are in resaleable condition. If this is not the case, we may reject your claim.
When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

B. How much will it cost to return an item?

UK customers- Returns are standard parcel cost £5.30 with Royal Mail, however this may vary depending on packet size.
Republic of Ireland – Returns are standard parcel cost £18.75 with Parcelforce Worldwide, however this may vary depending on packet size. It is not compulsory to use this company, it is entirely your decision which mail service provider you use.
Worldwide- We’re sorry, but we are unable to provide an average estimate of parcel return. So please check your local mail service provider for pricing.

C. What if I receive faulty items?

We’re sorry to hear that your item is faulty. Please contact us immediately and we will arrange alternative measures for you. Please ensure you keep your receipt of purchase and all labels and tags on items. We’ll examine the faulty items and get in touch with what to do next within a reasonable period of time.

D. How long will it take to process my refund?

Returning an item for refund? We will process your claim within 15 working days. Please note that your claim will only be processed provided that the item is returned to us within 14 days of purchase in resaleable condition or in the case of faulty goods from 18Forever. Also note that if you are returning items with faculty goods, a delivery charge will not be refunded. If we do not receive your returned items, we will request for you to provide us with proof of postage from the Post Office. We reserve the right to refuse a refund if you are unable to provide proof of postage. We may refund any money received from you using the same method originally used by you to pay for your purchase.